Change Management

ITIL defines change management as a process to use standardized procedures and methodologies to ensure quick and efficient handling of all change requests, which will result in improved service quality and would also strengthen the daily operations of an organization.
Design Patterns for Optimizing Change Management
1. Process Re-engineering
• Approach:
Fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed
• Key Advantages:
– Dramatic Improvements in Business Processes
– Writing To be Processes on a Clean Slate (No Bias from As Is)
• Risks Involved:
– Very High Magnitude of Change
– Requires very strong top management commitment
– Painful Journey
– Poor Track Record

2. Simplification
.Approach:
A set of activities designed to bring gradual, but continual improvement to a process through constant review
• Key Advantages:
– Higher Buy in by the line managers
– Aims at taking small steps at a time
– Gradual Improvement Process
• Risks Involved:
– Requires higher time frame
– Improvements are small in quantum
– Lack of senior management leadership

3. Value Added Analysis ( Lean and 6 sigma)
• Approach:
Eliminate Waste from the process
• Key Advantages:
– Scientific Approach
– Very Successful in Improving Process Efficiency
– Eliminate Non Value Adding Steps from a Process
• Risks Involved:
– Improvement in Effectiveness Parameters is only a by-product
– Effectiveness Parameters may be neglected
– Wrong measures for performance impacts the quality